At Potential Therapy Services we strive to continuously improve our services to provide the highest level of care, receiving feedback and suggestions is an integral part of this process. In line with the focus on participant rights and person-centred care, Potential Therapy Services for Children encourages participants and other interested parties to provide feedback, suggestions or make a complaint through a number of different avenues. We ensure that all clients accessing services are aware of our Feedback and Complaints Procedure which details how to provide feedback or to make a complaint and outlines the procedure which is followed to ensure any concerns or complaints are heard and dealt with fairly.
If you would like to provide feedback we encourage you to contact us via phone, email or in person at our clinic in Vasse, or alternatively by clicking the link below:
If you feel comfortable, we would encourage you raise your concern or complaint with us, as this can often allow for collaboration and can be more effective in working toward a positive resolution or outcome. If you feel uncomfortable registering a complaint directly to us and are registered with NDIS, you are also able to forward your complaint directly to the NDIS.